Privacy Policy

Introduction

At Zappies AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Project Pipeline AI service and website.

Information We Collect

We collect information that you provide directly to us, including:

• Contact information (name, email address, phone number, company name)
• Business information (company details, project requirements, budget ranges)
• Lead data processed through your AI assistant (contact details, property information, budget information)
• Usage data and analytics about how you interact with our service
• Communication data when you contact our support team

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI lead qualification services
• Process and manage your leads through our multi-channel system
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, prevent, and address technical issues and fraudulent activity

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and strict access controls.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Lead data is retained according to your preferences and can be deleted upon request.

Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Export your data in a portable format

Third-Party Services

Our service integrates with third-party platforms including WhatsApp, SMS providers, and calendar services. These services have their own privacy policies, and we encourage you to review them.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@zappies-ai.com
Address: Cape Town, South Africa